Refund policy

At Hazy Grove, we stand behind the quality of our products. Because our products are consumable, we adhere to strict health and safety guidelines regarding returns. Please review our policy below before making a purchase.

30-Day Return Window

We accept returns within 30 days of the delivery date. If 30 days have passed since your purchase arrived, we unfortunately cannot offer you a refund or exchange.

Condition of the Product

To be eligible for a return, your item must be unused, unopened, and in the exact same condition that you received it. The original safety seal must be completely intact. For health and safety reasons, we absolutely cannot accept returns on opened oils, topicals, edibles, or flower under any circumstances.

Damaged or Defective Items

All shipments are carefully inspected before leaving our facility. If your product arrives damaged or defective, please contact us within 48 hours of delivery. Please email us at info@hazygrove.com with your order number and clear photos of the damaged product and packaging. We will evaluate the issue and arrange for an exact replacement at no additional cost.

Return Shipping Costs

If you are returning an eligible, unopened product, you will be responsible for paying your own shipping costs. Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your total refund amount. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Subjective Experience

Because the endocannabinoid system is unique to every individual, hemp products affect everyone differently. Natural variations in taste, smell, or a lack of "desired subjective effect" do not qualify as a defective product and are not grounds for a refund.

FDA Disclaimer

By agreeing to the terms of purchase, you understand that these products have not been evaluated by the FDA. We make no claims as to any benefits from our products, and you are purchasing them based on your own opinions.

How to Initiate a Return

To start a return for an unopened product, please contact us at info@hazygrove.com with your order number and reason for return. If your return is approved, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.